Duties include the following:

Key Responsibilities

• Dealing with customer queries via telephone, email and Live Chat
• Processing account withdrawal and deposit requests
• Handling customer registrations where required
• Dealing with day-to-day complaints and/or disputes
• General administration tasks to support customer requirements
• A proactive approach to the smooth running of the customer retention department as a whole
• Provide limited technical support to online customers
• Other ad-hoc customer driven activities involved in the support and ongoing care of all customers

This position would suit someone with experience within a Customer Care environment and the desire to learn new tasks. An excellent eye-for-detail, strong customer focus and an appreciation of the importance of customer retention are standard requirements. You must be available to work evenings or weekends. No daywork is available for these positions.

Competitive salary plus excellent benefits including pension, shift allowance and company share options. Scheduled salary increase after 6 months satisfactory performance. This role is based at our London office.